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Banking Queue System You Can Be Proud Of
Questionnaire is a basic tool of queue management system in bank satisfaction research. For this reason careful planning is essential as it ensures the reliability of research to a considerable extent. The questionnaire was written in order to create a simple and comprehensible questionnaire with specific questions to minimize the likelihood of confusion, which is mainly about older people. The questionnaire consists of a total of twenty-one closed-ended questions and one open question. With closed-ended questions, the respondent is asked to choose one of the available discretionary and evaluation responses using the liker five-step scale, indicating the degree of agreement or disagreement with the question. The choices of the respondents were at all, a little, quite, very much and too much. While in the open question the respondent responds according to what he regards as an appropriate answer, providing an opportunity to gather more information and a closer approach queue management system in bank to the views of the public.
On the first page there is an accompanying banking queue management system note informing the participants about the identity and purposes of this research, which assures them of the confidentiality of their personal data. Questions one to four are intended to collect demographics of the user and relate to their gender, age, educational level and status. While questions five to nine concern the frequency of customer visits, the years of cooperation with these stores, the preference of their core bank, and the type of banking products they use. Then follow the main body of the questionnaire with satisfaction metrics. It has been divided into four sections covering a different area of satisfaction each time. Each section includes questions about each of the areas of satisfaction and, in the end, an overall question of satisfaction about the overall image of the store. The first section concerns shop banking queue management system staff in terms of behavior, availability, service, efficiency, training and queuing.
The second section concerns product banking queue system satisfaction in relation to variety, burdens, yields and specialized products. In the third section, reference is made to the premises of the store with regard to the size and configuration of the facilities, the accessibility to the shop, but also to the site. And finally, the fourth section concerns the users of atms and their satisfaction with the ease of use, the frequency of failures and malfunctions and the completeness of the services they offer. In the questions that follow, the participants are asked to answer whether they are satisfied with their dealings with this bank, but also how safe they consider their deposits. The next questions are to find out if customers are using the new e-banking methods if they think that the bank is following technological advances to make it more competitive as well as whether they would suggest the bank to someone who would ask for their advice. Question is the only open-ended press, and we ask the participants to suggest some additional improvement that the bank would like them to offer. The completion of the questionnaire design was followed by a pilot distribution to recipients to ensure that it contained no ambiguities, language mistakes or questions that put the respondent in a difficult position, was understandable and did not tire the respondent.
Corrections and conversions followed before the questionnaire took its final form, just as it is shown in the appendix. After completing the questionnaires, they were analyzed using the microsoft excel accounting software. The purpose was to measure the degree of satisfaction of the bank s customers in terms of their service, identifying possible problems faced by customers, what areas of disagreement they have and the comparison between the satisfaction of the two specific stores. The present research is not without restrictions despite the efforts made on the reliability and validity of the results.